emerald is the manufacturer and supplier of the Electricity Advisor. Accredited Provider companies purchase these products from emerald and then manage the installation process.
We provide Accredited Provider companies with comprehensive training to install the Electricity Advisor responsibly. However, we do not have control over the installers used by these companies.
If you are concerned that your Electricity Advisor has been installed incorrectly. You can always contact the emerald support team to raise your concerns.
Please see a link below to a helpful video on how your device should be installed.
Please do not hesitate to contact emerald regarding any concerns you may have regarding your installation.
You can also find more information about Accredited Providers and 3rd-party installers in the link below: