The Emerald app will not update

If you are having issues updating the Emerald app, we recommend trying the following steps;

1. Restart your device
Try restarting your device – it might be another no brainer step, but it’s a surprisingly effective one.

2. Check your phone storage.
A common cause of app download problems is a lack of storage on your device. Usually, you will receive a notification if your phone storage is low. However, we recommend you log in to your device Settings to ensure your storage is not causing the download issue.

3. Check for system updates.
Sometimes an update is pending on your device. To check if one is currently available for your device, head to Settings and check for pending system updates. If an update is waiting to be actioned, install it and download the app afterwards.

Need more help? Please contact customer support via our contact form.