I cannot download the Emerald App.

Restart your device Try restarting your device – it might be another no-brainer step, but it’s a surprisingly effective one.

Check your connection If you are using WiFi, test your internet speed. If it seems to be working but is slow, either restart your modem or contact your ISP.

Check your phone storage A common cause for app download problems is a lack of storage on your device. Usually, you will receive a notification if your phone storage is low. However, we recommend you log in to your device ‘Settings’ to ensure your storage is not causing the download issue.

Check for system updates. Sometimes an update is pending on your device. To check if one is currently available for your device, head to Settings and check for pending system updates. If an update is waiting to be actioned, install it and download the app afterwards.

Please note; the Emerald App will only operate on Android devices with version: 5 and Higher

and on IOS devices; IOS Version 13 and higher