If you are experiencing freezing or crashing whilst using the app, please try the following steps:
- Restart your device Try restarting your device – it might be another no-brainer step, but it’s a surprisingly effective one.
- Check for app updates Old versions of the Emerald apps can sometimes run slow, freeze or crash. Check to see if an emerald EMS update is waiting for you to install in your app store.
- Check for iOS/Android updates Our app is updated frequently to suit the newest Android and iOS updates. If you have not yet updated your mobile device to the most recent operating system; please review this in your mobile device's settings.
- Uninstall and reinstall Try deleting (uninstalling) and then reinstalling the Emerald app. You won’t lose any of your essential energy data in this process as everything is stored in the cloud.
Note: the app will require you to log back into your account once it has been reinstalled.
Need more help? Please contact customer support via our contact form.
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