My Electricity Advisor is not reading any data?

If you are experiencing issues with Electricity Advisor not reading any data, please try the following steps:

1. Please make sure the mounting bracket that the Electricity Advisor sensing unit is connected to is correctly installed on the smart meter impulse light.

2. The LED should be marked as imp/Kwh, imp/Wh or imp/unit.

3. Remove the mounting bracket, and use the alcoholic wipe to clean the led area as dust particles can interrupt the pulse light. Use the spare 3M tape to place the mounting bracket back over the pulse light.

4.  Please ensure you have chosen the correct impulse rate as mentioned on the smart meter.

Please refer to the INSTALLATION GUIDE for further details.