My phone won't connect or recognise the SafeLink Adam Day July 21, 2022 07:00 Check that you are within signal range of your Wi-Fi router (within 35m). Related articles What do I do if my device doesn't connect to the SafeLink? How do I set up my LiveLink? How to reset the SafeLink? How do I reinstall my Electricity Advisor? Do I have to be connected to the same Wi-Fi as my LiveLink to set it up? Comments 0 comments Please sign in to leave a comment.