Why won't my AC Link recognize my Wi-Fi?

Make sure you are connected to a 2.4GHz Wi-Fi and that you are within the Wi-Fi range of your router. 

To ensure compatibility with most smart products, it is recommended to switch your router's frequency from 5GHz to 2.4GHz.

Follow the instructions below to quickly and easily make the change:

1. Locate the router IP address: Check the back of your router for the IP address sticker (e.g. "192.168.X.X" or "10.X.X.X").

2. Open a web browser: Launch any browser on a connected device (computer, smartphone, or tablet).

3. Access the router's settings: Type the noted IP address into the browser's address bar and press Enter.

4. Enter username and password: On the router's configuration page, enter the router's username and password (found on the back of the router). Not the Wi-Fi network credentials. Click Enter or Log In.

5. Navigate to Wi-Fi settings: Find "Wi-Fi settings" or a similar option/tab to access the wireless settings.

6. Select the frequency: In the Wi-Fi settings, locate Band 2 (5GHz) and switch it off. Ensure Band 1 (2.4GHz) remains on.

7. Save the changes: Click "Save" or "Apply" to save the settings. The router will switch to the 2.4GHz frequency.

By following these steps, your Wi-Fi network will be switched to the 2.4GHz frequency.